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Managed IT support on the Isle of Man

IT support designed around the way you want to work.

With years of experience in supporting clients at the management level, we have gained unparalleled insights into the inner workings of diverse companies both on and off the Isle of Man. We recognise that each business is distinct, and a strategy effective for one may not necessarily suit another.

Businesses generally have three main methods to obtain IT support:

  1. Break-Fix - This approach involves paying for repairs as issues arise. While straightforward, it can disrupt operations due to potential wait times for support or the expense of higher hourly rates.
  2. Managed IT Support - This option entails outsourcing your IT needs to a specialised provider under a service contract. Such contracts offer predictable monthly costs and ensure a predefined service level, helping to minimise unexpected IT challenges.
  3. Self-Managed - This requires hiring in-house personnel to handle IT support. For small businesses, this can prove costly, while larger enterprises may struggle to find individuals with comprehensive expertise to meet all of their IT demands.

At Orvis, we offer a wide range of IT support solutions tailored to your specific requirements. From remote-only assistance to comprehensive managed IT services, we are equipped to provide the exact level of IT support you need.
 

Remote IT Support:

With our Remote IT Support, our technicians effectively address a wide range of technical issues without needing to be on-site. Utilising secure connections, we promptly diagnose and resolve problems from any location, saving you both time and money.

On-Site IT Support:

Certain IT challenges necessitate a personalised approach, which is precisely the area where our On-Site Support excels. Should your hardware encounter failures or you face a critical situation, our skilled technicians are ready to visit your premises, providing the direct assistance required to address and resolve even the most demanding issues efficiently.

IT Support Contracts

Orvis provides a range of support contracts at different price levels, all aimed at minimising inconvenience and ensuring continuous operation for your business. We are committed to thoroughly understanding your business structure and processes to customise a dependable and cost-effective maintenance solution that fits your specific requirements. Our service-level agreements offer reassurance and confidence that your IT issues will be addressed promptly and efficiently, reducing potential downtime.

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